Return Policy

Underfloor Heating Express Returns / Exchange Policy


Our Returns and Exchange Policy is set out to provide our customers a simple and clear procedure and is as follows;

Damaged item(s) - notify us in 7 days

We must be notified of any damages, defects or shortages within 7 days of receiving your goods via email (to provide both parties of written notification).


Return within 30 days

Damaged items must be returned within 30 days of delivery.

Any unwanted items or items ordered incorrectly must be returned within 30 days of delivery.

All returns must be sent back with a copy of the original invoice.

Unwanted goods, exchanges and refunds must be returned in its original condition. Any items found used, or damaged cannot be refunded.

Refunds will be processed within 7 days of receiving and inspecting goods.

We cannot refund Self Levelling Compounds , or Tile Adhesive, or accessories sent as part of a kit.

All return postage costs must be paid by the customer. We suggest sending items via courier, or recorded delivery, to ensure it is signed for on return. If items are sent back as damaged, we will refund postage on receipt of payment.


Email address to use for returns -


Address to send items back - Underfloor Heating Express(Returns), Underfloor Heating Express, Unit 19 Enterprise Industrial Estate, Bolina Way, London, SE16 3LF, United Kingdom.