Product Warranty Statement

Product Warranty Statement

 All products supplied by Underfloor Heating Express are covered with varying product guarantee lengths, providing they have been installed by an Approved Electrician, or Plumber in accordance with the latest national guidelines and regulations and in accordance with the products manual.


The guarantee does not cover any faults caused by incorrect installation, accidental damage, or any other forms of misuse, or subsequent damage that may occur during installation.

 Any damage caused to the heating system after installation of floor coverings will invalidate the guarantee, with any repairs carried out at customers' cost. The system should be maintained in accordance with the manufacturers guidelines, any damage caused by overheating due to misuse will result in a void in guarantee.

 Should any product found not to be working once installed and we are satisfied that the product is faulty and require a repair, or replacement, we will do so under our product guarantee agreement. This is the extent of our liability. The product guarantee does not cover expenses of direct, indirect, incidental, or consequential damages. Neither does the product guarantee cover replacement of flooring, labour, or any other related expense.


Product Guarantees


Electric -

 Mats, Loose Cables, AFMATs - 50 years

 Thermostats - 1 year



 Grundfos/ Wilo pumps - 2 years

 Manifold - 5 years

 Blending valve - 5 years

 Connectors - 5 years

 Pex/ Pert pipes - 50 years

 Wiring centre - 1 year

 Acutator - 1 year